How to sell Stuff online. Fast.
The world of e-commerce is fast-moving and characterised by digital trends. New devices and touchpoints through which people can shop for products and services online are constantly being added. At the same time, more and more providers and start-ups are appearing on the e-commerce market with ever more niche solutions. Given all the innovation and dynamics, it's not always easy to find your way around.
And that's why there are e-commerce specialists like us. As a digital agency, we help you choose the right platform for your B2B or B2B project and adapt it to individual business requirements. We also support you in designing the customer experience and in developing a marketing strategy for digital growth.
We support you in choosing the right e-commerce platform. In doing so, we live the "Freedom of Technology Choice" approach. This means: Together with our customers, we choose the perfect solution for the specific requirements by comparing the company's own processes and challenges with existing solutions and providers. In SWOT analyses we work out the decision parameters and prepare everything for the right system choice. With our software expertise, we also develop suitable interfaces to existing ERP, PIM or logistic systems and provide the optimal solution for each individual requirement.
As soon as the e-commerce platform has been adapted to the requirements of the business, the focus is entirely on the end customer. Because only satisfied users convert to paying customers. This is why the customer experience has top priority, especially in e-commerce.
One of the most important tasks is to make complex processes as simple as possible. Be it check-out, returns and service requests or loyalty programmes. We draw on our many years of expertise and empathetic UX methods. With interviews, feedbacks and user tests in external test labs, we also ensure continuous improvements.
It's actually quite simple: the goal of e-commerce is to sell products or services online. To achieve this goal, we help develop - and implement - the perfect growth strategy. In doing so, we keep an eye on key figures such as the conversion rate (CR), cost per order (CPO), customer acquisition cost (CAC) or customer lifetime value (CLV). With regular analyses and A/B testing of the e-commerce platform, these KPIs can be continuously improved. In addition, we help with the implementation of performance marketing activities that not only increase the reach within the target group, but also exploit untapped potentials. This is how we provide the necessary uplift and more digital growth.
Technologies come and go. But business logics endure and enjoy special attention in e-commerce. In order to develop the most suitable and best solution for your e-commerce project, we will apply our experience and competence. And with strong technology partners at our side. So let's get started.